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The «Design for all» concept is gaining ground as a means of providing everyone with access to all telecommunication services and products. Drawing on 15 years of existence and expoerience, the group of COST 219bis authors, from more than fifteen countries, is uniquely placed to review the recent evolution of telecommunications products and services accessible to older people and to people of all abilities, whilst keeping an eye on future frends in this area. The reader will receive a snapchot of the latest situation of the market with an insight into the roles being played by research and development, education and legislation in helping «Bridge the gap» from idea to product reaching the market. The core issue of industry awareness and transfer is also dealt with through an analysis of the situation both in Europe and the United States of America.